Privacy and Data Protection Policy for Customer App

Einfra is committed to protecting the personal and professional data of all our channel partners. This policy outlines the collection, utilization, and protection of partner information.

Information Collection

From channel partners, we may collect the following data:

• Contact details (name, phone number, email)
• Communication log related to CRM activities

How We Use the Information

The data is used for identification and operations:

• Verifying partnership eligibility and onboarding
• Providing product updates, training, and support
• Ensuring compliance with partnership terms

Data Storage and Security

• All partner data is stored on secure, encrypted cloud/log servers (AWS)
• Access is granted only with supervised permission
• Regular audits are conducted for safe handling and storage

Third-Party Disclosure

We do not sell or share partner data with third parties unless:

• Required by legal or regulatory authorities
• Necessary for CRM-integrated service providers for smooth operations

Data Retention

Partner data will be retained during the partnership and for a short period afterward for auditing and reporting purposes.

Partner Rights

All channel partners have the right to:

• Access their data
• Request corrections or updates
• Withdraw from the program and request data deletion